TicketStall | Frequently Asked Questions

Frequently Asked Questions

Do I need to print out my tickets?

The preference for most organisers is that you print out & present your tickets on arrival at the event, as this enables faster entry management procedures. Please check the details on your ticket stub under ‘Ticketing Notes’ as to whether the Organiser will accept the presentation of tickets electronically (via phone/tablet); if they need to be printed; or in the case of some events, tickets may not need to be presented.
I don’t have my tickets - how can I get them (re)sent?

If you cannot easily locate your tickets, then please first check your junk and spam folders of the email address you nominated at the time of purchase [your tickets will have been sent from the following email address: support@ticketstall.com.au]. If you are still unable to find your tickets then please do the following:

a) if the event you are attending is commencing more than 1 business day from now - please email support@ticketstall.com.au stating the name you made the purchase of tickets under, and the event you are attending. We will then forward your tickets within 1 business day.

b) If the event you are attending is starting in less than a business day then please our Customer Service team will assist you in reissuing your tickets.
My tickets have the same name on them - is that ok?

Yes, all tickets purchased in a single transaction will display the original ticket purchasers name. It is expected that the ticket bearer will not necessarily be the same as the name on the ticket.
There was a problem with my order - how can I get assistance?

If there is a problem with your order, please hit reply on the ticket order confirmation email you have received. In your reply please detail the problem so our Customer Service team can work through the issue for you and liaise with the Event Organiser on your behalf.
Can I get a refund as I can’t go anymore?

For more details on refund process, please refer to the Terms & Conditions page on this website
Printing Tickets

For most events, organises would prefer printed tickets for faster ticket validation, but in some cases the organiser may accept a digital ticket.
Lost tickets

If you can’t find your tickets in your inbox, first check your spam/junk folder.

If you are a registered user of TICKETSTALL than you can also find your tickets in My Account page

If you purchased your tickets as a guest user, please contact us on support@ticketstall.com.au and we will send tickets to your email.
Purchasing problems/ troubleshooting

If you have any issues with purchasing your tickets please contacts us on support@ticketstall.com.au
Refunds

All ticket purchases are non-refundable and as such and there are no order cancellations. In case you cannot make it to the event, you can contact the event organisers directly or we can forward your refund request to the event organisers. It is on the discretion of event organisers to provide you with a partial refund or carry it forward to a upcoming event. TICKETSTALL is not responsible for any ticket refunds..